Access
Which browsers does ToxPlanet support?
- Chrome
- Edge
- FireFox
- Safari (Mac)
- Opera
Can I access ToxPlanet via my mobile devices?
Yes. Our entire product suite is fully accessible via mobile devices, allowing for even greater convenience and ease of use. Please keep in mind that, although our website will work on a mobile device, some of our results sets and documents can be very large and mobile is not an ideal way to access them.
Can I allow other individuals to use my subscription to ToxPlanet?
No. Sharing access to your ToxPlanet subscription is not permitted. Under the terms and conditions of the Subscription and License Agreement, the number of users of the ToxPlanet Product at any time shall not exceed the number of users contracted for by current, paid subscription(s).
How do I log in to ToxPlanet?
To log in to ToxPlanet, click on our website’s Customer Login option. This will bring you to the Login Page. Once on the Login Page, enter your Username and Password. These will have been provided to you when you subscribed or initiated your Free Trial. After entering your credentials, simply click the Login button and you will immediately be able to start using our products.
What should I do if I forget my ToxPlanet username or password?
If you forget your ToxPlanet username, password, or both, please contact us at sales@toxplanet.com.
What should I do if I have trouble logging in to ToxPlanet?
If you try logging in to ToxPlanet and are unable to do so, you will receive the following message:
"Authentication Error. Incorrect username or password."
This means that our system was unable to recognize your login credentials as you entered them.
If this happens:
- Try entering your username and password again, making sure they match those assigned to you by ToxPlanet.
- Because passwords are case sensitive, make sure that its case matches that of the password as it was assigned to you by ToxPlanet.
- If you continue to have problems logging in, try entering your password in all lower case.
- If, after trying the above steps, you are still unable to log in, please contact us at sales@toxplanet.com. We are happy to assist you.
Why do I sometimes get logged out of ToxPlanet after having been logged in?
For security reasons, ToxPlanet will log a user out if their session has been inactive for an extended period of time. If this happens to you, you will be prompted to login again. Simply click on our website's Customer Login option. Once on the Login Page, enter your Username and Password again and click the Login button. After doing this, you will be able to continue using our products. You can extend your browsing time at any time by clicking on a document or product tab to reset the timer.